Return & Refund Policy

We want you to be satisfied with your order. Here's how returns and refunds work.

1. Return Conditions

Returns are accepted if:

• Requested within 7 days of delivery

• Product is unused, undamaged, and in original packaging

• Personal care or hygiene items are non-returnable

2. How to Request a Return

Send an email to support@nexanova.shop with:

• Order number

• Reason for return

• Photos (if damaged/defective)

3. Refunds

• Processed within 7–10 working days of return approval

• Prepaid orders: Refunded to original payment method

• COD orders: Refunded via UPI/bank transfer

4. Exchanges

Exchanges are only offered for defective/damaged products.

5. Non-Returnable Products

• Health, hygiene, or opened items

• Clearance or final sale items